Trust & Safety

Our platform is committed to maintaining a safe, trustworthy, and transparent marketplace for local businesses and customers. This page outlines our standards for reviews, professional conduct, and content moderation.

Verified Reviews

Only customers who have completed a booking with a business can leave a review.
Each review is linked to a verified transaction through our booking system.
Reviews must be honest and based on real experiences with the business.
Fake reviews, paid reviews, or reviews from non-customers are strictly prohibited.
Businesses cannot incentivize reviews — offering discounts or gifts for positive reviews is not allowed.

Professional Conduct

Businesses must provide accurate information about their services, pricing, and availability.
Businesses must respond to booking requests in a timely and professional manner.
Confirmed bookings must be honored, and agreed-upon services must be delivered.
Discriminatory, harassing, or abusive behavior toward customers is not tolerated.
Businesses must comply with all applicable local, state, and federal laws and regulations.

Content Guidelines

Business listings must not contain false, misleading, or deceptive information.
Prohibited content includes: illegal products or services, adult content, hate speech, violence, harassment, and fraudulent schemes.
Business images must accurately represent the business and its offerings.
Menu items, pricing, and service descriptions must be current and accurate.
Businesses are responsible for ensuring their content does not infringe on intellectual property rights.

Content Moderation

All business listings are reviewed before they are published on the platform.
Our platform uses automated pre-screening (AI-powered) to flag potentially inappropriate content for human review.
Flagged content is reviewed by our moderation team within 48 hours.
Businesses may be asked to revise or remove content that violates our guidelines.
Repeat violations may result in listing suspension or permanent account termination.

Reporting Violations

If you encounter a violation of these guidelines, please report it through the platform's reporting tools.
Reports can be made by any registered user and are treated confidentially.
All reports are reviewed and investigated promptly by our moderation team.
Enforcement actions may include: content removal, listing suspension, account termination, and referral to legal authorities.
Businesses have the right to appeal enforcement actions within 14 days of notification.

Questions about our Trust & Safety policies? Contact our moderation team through the platform.

Last updated: September 2026 · This page may be updated periodically to reflect platform improvements.